• Order confirmation: Sent immediately after payment is received.
• Processing window: 1 business day for in-stock items.
• Cut-off time: Orders placed after 14:00 will be processed the next business day.

All orders are dispatched from Thailand using **domestic tracked shipping** unless stated otherwise.

• Bangkok: 1–2 days
• Rest of Thailand: 1–3 days
• International: Rates & timelines vary (customs-dependent)
• Tracking: Sent immediately once shipped

• Ensure your delivery address and phone number are correct at checkout.
• We are not responsible for delays caused by incorrect or incomplete addresses.
• Returned parcels due to address errors may require a re-shipping fee.

International customers are responsible for import taxes, duties, and compliance with local laws.

Important: Products are strictly for laboratory research use only.

• Discreet, unbranded packaging.
• Protective materials to maintain vial integrity.
• Please store products according to label instructions immediately on receipt.

Due to the nature of research compounds, returns and exchanges are not accepted once shipped.

If your order arrives damaged or incorrect, contact us within 48 hours with photos and your order ID.

• If tracking shows “delivered,” please check with building reception, neighbours, or the courier.
• We will assist with courier investigations for missing parcels.
• Resolutions depend on courier findings and may take several days.

Orders can be cancelled before dispatch. Once shipped, cancellations are not possible.

We support secure online payments including bank transfer and crypto. Orders ship once payment is confirmed.

For help, contact us here:

📧 Email: support@bangkokpeptides.com
💬 Line: @bangkokpeptides
📱 WhatsApp: +44 7441 341 844
📷 Instagram: @bangkokpeptides