• Order confirmation: Sent immediately after payment is received.
• Orders placed after 12:00: Processed the next dispatch day.
• No shipping or dispatch on Mondays.
• Orders placed on Monday: Shipped on Tuesday.
• Post office dispatch schedule: Tuesday – Sunday only.

All orders are dispatched from Thailand using domestic tracked shipping unless stated otherwise.

• Bangkok: 1–2 days
• Rest of Thailand: 1–3 days
• International: Tracked courier to selected countries only (see section 4); timelines vary by destination and customs
• Tracking: Sent immediately once shipped

• Ensure your delivery address and phone number are correct at checkout.
• We are not responsible for delays caused by incorrect or incomplete addresses.
• Returned parcels due to address errors may require a re-shipping fee.

Countries we ship to: Thailand, Bahrain, Bangladesh, Brunei, Cambodia, Egypt, Fiji, France, Ghana, Hong Kong, India, Italy, Jordan, Kenya, Kuwait, Laos, Macau, Malaysia, Maldives, Mongolia, Nepal, New Zealand, Nigeria, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Tanzania, Tunisia, Türkiye and the United Kingdom. Only these destinations can be selected at checkout.

International orders are dispatched from Thailand by tracked courier. Delivery times vary by destination and customs processing.

International customers are responsible for import taxes, duties, and compliance with the laws of the destination country.

One-time re-ship guarantee: if an international parcel is lost in transit, returned to us, or held and not released by customs, we will re-ship your order once, free of charge, to the same address or another address in a country we ship to. This applies to one re-shipment per order. If the re-shipped parcel also fails to arrive, we are unable to offer a further re-shipment or a refund.

• Please contact us within 7 days of the tracking showing the parcel as returned, held, or lost (or within 45 days of dispatch if tracking has stopped updating).
• The re-ship guarantee does not cover parcels returned because of an incorrect or incomplete address (see section 3), or parcels marked as delivered by the courier.

Important: Products are strictly for laboratory research use only.

• Discreet, unbranded packaging.
• Protective materials to maintain vial integrity.
• Please store products according to label instructions immediately on receipt.

Due to the nature of research compounds, returns and exchanges are not accepted once shipped.

If your order arrives damaged or incorrect, contact us within 48 hours with photos and your order ID.

• If tracking shows “delivered,” please check with building reception, neighbours, or the courier.
• We will assist with courier investigations for missing parcels.
• Resolutions depend on courier findings and may take several days.

Orders can be cancelled before dispatch. Once shipped, cancellations are not possible.

We support secure online payments including bank transfer and crypto. Orders ship once payment is confirmed.

For help, contact us here:

📧 Email: support@bangkokpeptides.com
💬 Line: @bangkokpeptides
📱 WhatsApp: +66 64 306 7356