🇹🇭 Domestic Thai Delivery · Same-Day Delivery in Bangkok Available · Express Delivery Nationwide

FAQ

Help & Support

Frequently Asked Questions

Answers to common questions about ordering, payments, shipping, and our research standards at Bangkok Peptides.

Ordering & Payments

How do I place an order?

Select your products, add to cart, and complete checkout. You’ll instantly receive confirmation and payment instructions.

What payment methods do you accept?

We currently accept:

  • Direct Bank Transfer — USD, GBP, EUR, THB & AUD supported
  • PromptPay
Do you accept cash on delivery?

No — payment must be completed before dispatch to ensure fast processing and secure handling.

How long do I have to complete payment?

Please complete payment within 12 hours to secure same-day or next-day shipping.

How do I confirm my payment?

Upload your payment slip during checkout or send via:

LINE @bangkokpeptides  ·  WhatsApp +66 9603 18663

Shipping & Delivery

Where do you ship from?

All orders ship directly from our Bangkok fulfilment hub for fast and reliable delivery nationwide.

How fast is delivery?

Orders placed before 2 PM ship the same day via:

  • Flash Express (1–2 days)
  • Kerry Express (1–2 days)
Do you offer same-day delivery in Bangkok?

Yes — select districts qualify for same-day motorbike delivery. Contact support to check availability.

How do I track my order?

You’ll receive a tracking link by LINE or WhatsApp as soon as your parcel is shipped.

What if my order is delayed?

If your parcel hasn’t arrived within 3 business days, contact us and we will investigate immediately.

Products & Research Use

Are Bangkok Peptides products tested?

Yes — every batch is verified using:

  • HPLC
  • Mass Spectrometry
Are your peptides for human use?

No. All products are supplied strictly for laboratory research purposes only.

How should peptides be stored?

Keep lyophilised vials in a cool, dry environment. Once reconstituted, store refrigerated at 2–8°C.

Do you sell bacteriostatic water?

Yes — sterile bacteriostatic water is available for research reconstitution.

Legality & Compliance

Is it legal to buy peptides in Thailand?

Yes — peptides sold for research use only are legal to purchase in Thailand.

Do I need a prescription?

No prescription is required when products are clearly labelled for non-human research use.

Can I use these products personally?

No. Bangkok Peptides does not supply or promote materials for human use.

Customer Support

How can I contact Bangkok Peptides?

You can reach our support team via:

LINE @bangkokpeptides  ·  WhatsApp +66 9603 18663  ·  Email support@bangkokpeptides.com

What if I entered the wrong shipping address?

Contact us immediately before dispatch. Once a parcel leaves our fulfilment hub, we cannot change the delivery address.

Do you accept returns?

Due to the nature of research materials, returns are not possible. However, damaged or incorrect items are replaced immediately.